Employment and Support Allowance assessment result wait time "unacceptable"

Official figures show that one in four disabled people have been made to wait an “unacceptable” length of time for the outcome of ESA claims to be decided. The Mirror reports that just 25% of ESA claims are being processed within the 13 week target, with some waiting for as long as over a year.

Richard Hawkes, of disability charity Scope, said: “These figures are damning, but all too predictable. It’s unacceptable that people are facing long delays.”

Atos, the company that conducts the ESA assessments, has a backlog of over 700,000 cases, and is being replaced by a new contractor at the start of next year.
 
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