ERSA

Hilary Clifford has been appointed as the new interim CEO of the Employment Related Services Association (ERSA) from late July.

Hilary has spent the last two years as Head of International and Diversification with ERSA member, Reed in Partnership, where she led the company’s expansion into Australia, Poland and France.  Hilary also has extensive experience working within skills development and delivery at all levels within a UK and international context. 

Amanda McIntyre, Director of the Employment Related Services Association (ERSA), will be stepping down at the end of July to undertake a new role running the Stefanou Foundation, a recently established Hertfordshire-based independent charity supporting vulnerable people.  The aim of the Foundation is to find new and innovative ways to support the very young and the very old in our communities.

Amanda McIntyre, Director of the trade body the Employment Related Services Association (ERSA), writes for Indus Delta this week arguing that a new Ministerial Team at DWP needs to be "brave enough to make significant change". The challenge is to achieve more and better outcomes for the country's 8.1 million economically inactive population. She says that a new contracting model is needed to make outcome based commissioning work.

Further to the recent article about the launch of ERSA's customer charter, I've taken some time to look at three key charters that have come into force in recent weeks. These are ERSA's, the DWP's, and Edinburgh’s Joined Up For Jobs Partnership (JUFJ).